Privacy - Intrepid Manufacturing Ltd.

Intrepid Manufacturing customer privacy notice

In compliance with UK and European data protection regulations, this privacy policy explains what personal information we collect from you when you visit our website, are a recipient of our products (including delivery), are an employee (or prospective or former) or are a supplier.

Intrepid Manufacturing is committed to processing personal information about its customers, employees and suppliers in ways that comply with its legal and regulatory obligations, and to being clear with customers employees and suppliers about what it does with their personal information.

Regardless of whether you are a customer, an employee, or a supplier, we are custodians of your data. We are committed to maintaining the confidentiality, integrity and availability of your data. The following sections outline our approach to keeping your information safe. We want to help you make informed decisions, so please take a few moments to read this policy.

Who are “We”?

In this policy, whenever you see the words 'we', 'us', 'our' or 'Intrepid', we're referring to Intrepid Manufacturing Ltd., company number 07769855. Our ICO registration number is ZA127400.

If you have any questions relating to this privacy policy or how we use your personal data, please email them using our contact form or post them to The Data Controller, Intrepid Manufacturing Ltd., Unit 5, Whitacre Road, Nuneaton, Warwickshire, CV11 6BP or by telephone at 02476 327955

This privacy notice tells you what to expect us to do with your personal information.

What information we collect, use, and why

If you are a Customer

We collect or use the following information to provide services and goods, including delivery:-

Names and contact details
Addresses
Purchase or account history
Payment details (including bank information for transfers and direct debits)
Credit reference information
Account information

Our lawful basis for collecting this information is as follows:-

Contract: information must be collected in order that we can meet our contractual obligations to you
Legitimate Interest: to allow us to perform credit checks
Legal: to comply with our statutory obligations to HMRC

This information will be retained for a maximum of 7 years.

If you are a Supplier

We collect or use the following information to purchase goods and services:-

Names and contact details
Addresses
Purchase or account history
Payment details (including bank information for transfers and direct debits)
Account information
insurance details
Risk Assessments & Method Statements

Our lawful basis for collecting this information is as follows:-

Contract: information must be collected in order that we can meet our contractual obligations to you
Legal: to comply with our statutory obligations to HMRC or to the HSE.

This information will be retained for a maximum of 7 years.

If you are an Employee (or former employee)

If you are an employee or former employee at Intrepid and would like to understand more about how your data is processed, then please refer to the Employee Privacy Handbook. This document provides further detail on how your information is collected, used and retained. If you would like a copy, then please contact Louise Greaves at the address mentioned above.

If you are a prospective Employee

If you have applied for a role with Intrepid, we need to process certain information about you. We only ask for details that will genuinely help us to consider you for a role, such as:-

Name
Contact details including telephone numbers, email address and postal address
CV / Work History
Work preferences including role, salary
Publicly available information, or information provided by you, in relation to professional history, educational background, employment history, skills and experience, professional certifications and affiliations, educational and professional qualifications

We will store your personal data in our HR files for 3 months from the date of your initial application/submission. After the 3 months has expired, your data will be deleted from our records except in circumstances where you are part of a live application process, or you have asked to be considered for future opportunities at Intrepid. In these instances, the retention period will be extended by a further 3 months. You have the right to delete your personal information at any time.

Other data that we may capture

CCTV

To reduce the risk of crime at our offices and to support accident and incident investigation, we use CCTV. This data is stored for 30 days unless the information is extracted as part of an investigation. We have a legal obligation for collecting or using personal information to prevent crime, prosecute offenders or defend against legal action.

Health & Safety

We operate in a busy manufacturing environment and your safety is of paramount concern. With your consent, when visiting or working onsite, we will ask you if there are any adjustments that we need to make to protect your health and safety. For example, this may be adjustments to enable exit from the building in the event of an emergency, or allergies that may require timely intervention from our Health & Safety representative. This information will be held for the duration of your visit if you are a visitor or for the duration of your employment if you are an employee.

Who we share information with

We may disclose your information to third parties we engage to enable us to provide services to you. We use third parties to help us host our business applications, communicate with customers, power our emails, support our business office activities as we believe they are the best in their field at what they do. An example of our third-party providers includes:-

Name of Data Processor	Purpose
Microsoft Office 365	Email, data storage etc.
Xero	Management of accounts
Sage for Payroll	Payroll processing
Experian	Credit checks

Access to your personal information is only allowed when required by the law or is required as part our fulfilling our service obligations.  We do not, and will never, sell your personal information to other third parties.

Others we share personal information with:-

Professional or legal advisors
Our external IT provider
Financial or fraud investigation authorities
Emergency services (where necessary)

Sharing information outside the UK

Where necessary, we and our data processors may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.

Your data protection rights

Under data protection law, you have rights including:-

Your right of access - You have the right to ask us for copies of your personal data
Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete
Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances
Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances
Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances
Your right to withdraw consent - When we use consent as our lawful basis you have the right to withdraw your consent

You don't usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice. We may ask you for additional information to verify your identity.

Marketing and Website activities

Intrepid does not sell, trade, or rent your information, and does not give or distribute it to any third parties except as described above.

If Intrepid are marketing or contacting you directly, whether by email, telephone call or post, and you wish to be removed from our marketing database, then please contact us at the details above.

Our website may contain links to other websites of interest. However, you should note that we do not have any control over these other websites. Once you have used any of these links to leave our site, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting these sites and such sites are not governed by this privacy statement.

Newsletters

If you have previously given consent, we may send you marketing emails, letting you know about our news, offers and new products that we think may be of interest to you. However, we understand that needs and requirements may change, and you may opt out later by using our contact form or by selecting 'unsubscribe' in the email link. We will not send you information if you've asked us not to. You have a right at any time to stop us from contacting you for marketing purposes.

Cookies and Similar Technologies

The Intrepid website uses cookies and similar technologies to ensure the website functions correctly and to enhance your browsing experience. Cookies are small data files stored on your device, if your browser settings permit. They help us remember information about your visit and provide a more personalized experience.

Neccessary first party cookies that we use are:

These cookies are essential for the website to function and cannot be disabled in our systems. They do not track personal data and are required for the proper operation of the website.

Cookie Name	Tracking?	Required?	Purpose	Expires	Type
Name: cconsent	Does not track	Required	Functional	30 days	Site: Cookie
Name: PHPSESSID	Does not track	Required	Functional	Browser close	Site: Session

Optional Third-Party Cookies:

These cookies are only stored if you choose to activate certain features, such as our chat functionality. They are primarily used for analytics and chat services, and may track user behavior.

Cookie Name	Tracking?	Required?	Purpose	Expires	Type
Name: twk_uuid_*	Tracks	Yes, if loaded	HTTP	180 days	3rd Party: Cookie
Name: TawkConnectionTime	Tracks	Yes, if loaded	Chat timer	Browser close	3rd Party: Session
Name: _ga	Does not track	Yes, if loaded	GA Chat alalytic	36 Days	3rd Party: Cookie
Name: _ga_*	GA tracker	Yes, if loaded	GA Chat tracker	36 Days	3rd Party: Cookie
Name: _gid	GA tracker	Yes, if loaded	GA Chat ID	24 Hours	3rd Party: Cookie
Name: twk_idm_key	Does not track	Yes, if loaded	Chat connection	Browser close	3rd Party: Local Storage
Name: twk_token_*	Tracks	Yes, if loaded	Chat related	Browser close	3rd Party: Local Storage

Your Rights and Consent

In compliance with GDPR, we require your explicit consent before storing non-essential cookies (such as analytics or chat-related cookies). You can manage your cookie preferences by adjusting your browser settings.

You also have the right to:-

Withdraw your consent at any time
Access and delete stored cookies

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we've used your data after raising a complaint with us, you can also complain to the ICO.

The ICO's address:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Resources & further information

Privacy Notice Policy Updated: v.3.0 8th September 2024